Toured Support & FAQ

Your parent or counselor creates a 6-letter invite code from their app. Then go to Settings → Linked Accounts → Link Parent or Counselor, enter the code, and choose an access level (View All or View Limited). You control what's shared and can revoke access at any time.

One parent subscribes to the Family Plan and it covers up to 5 linked students — each gets full premium access at no extra cost. The primary parent can also invite one co-parent who shares the same plan. Co-parents see the same linked students but can't manage billing — only the primary parent can.

Yes — the app is free to download, and you can use every feature on the free plan. Premium is only for when you want more within those features: higher limits on visit logs, planned visits, how many college profiles you open per day, side-by-side comparisons, and scanned admissions cards. On the free plan you get 1 completed visit log, 1 planned visit, 10 college views per day, 5 comparisons per day, and 2 business cards — Premium unlocks unlimited for all of those. The same numbers appear in the app’s upgrade screen.

Go to Settings → Manage Subscription in the app. This opens your App Store subscription settings where you can change your plan or cancel. Cancellations take effect at the end of your current billing period. You can also tap Restore Purchases at the bottom of Settings if your subscription isn't showing up.

If you have your own subscription and then link to a parent or counselor who covers you with their plan, Toured will prompt you to cancel your personal subscription since you're now covered. Your premium access continues seamlessly through the linked plan.

Scroll down to the Feedback section in Settings and tap Report a Bug or Request a Feature. You can also shake your phone anywhere in the app to instantly open a bug report — a screenshot is captured automatically along with your device info, so you just describe the issue and submit.

Go to Settings → Profile → Delete Account. You'll be asked to type DELETE to confirm, then a verification code will be sent to your email. Enter the code and your profile, visits, rankings, and account links will be permanently removed. Other users' accounts will not be deleted.